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Client Feedback Survey

In an effort to improve our services to the University of Waterloo population, please take a minute to provide ITMS with some feedback by answering the following questions. You can elect to either respond anonymously or to provide your name and email address.

OVERALL

1. Which of the following services are you currently making use of (check all that apply):

  Excellent Very Good Adequate Not Very Good Poor Not Applicable

2. Rate your overall satisfaction with the services ITMS provides

Comments

SECTION AREAS

1. Equipment Loans & Rentals

a) Currently I/We borrow the following types of equipment from ITMS (eg. projectors, laptops, portable audio recorders). List all that apply:

  Yes No Not Applicable

b) Has this equipment suited your needs?

c) Is there additional equipment that you would like to see made available from ITMS?

d) Additional comments and suggestions regarding ITMS Equipment Loans & Rentals:

2. Media Loans & Licensing

a) Currently I/We borrow the following types of media from ITMS (eg. DVDs, Videos, 16mm films). List all that apply:

  Yes No Not Applicable

b) Has the media catalogue and search function suited your needs?

c) Are there additional titles, formats that you would like to see made available?

d) Is the information we provide (e.g. copyright) helpful?

e) Do you make use of the related services we provide (e.g. projectionists)?

f) Additional comments and suggestions regarding ITMS Media Loans and Licensing:

3. Media Production

a) Currently I/We use the following media production services (eg. audio and/or video recording of lectures, studio recordings, file format conversion, webcasts). List all that apply:

  Yes No Not Applicable

b) Have these services and supports suited your needs?

c) Are there additional media production services that you would like to see made available (eg. self-serve media production workstations, training, media hosting)?

d) Are there additional media formats (eg. CD, DVD, video, flash video, windows media video, quicktime, mp4) that you would like to see supported?

e) Additional comments and suggestions regarding ITMS Media Production:

4. UW-ACE Online Course System

a) Currently I/We use the following types of UW-ACE supports (eg. use of the system, training, technical support, assistance managing large classes). List all that apply:

  Yes No Not Applicable

b) Has this course system suited your needs?

c) Has the support and training available for this online course system suited your needs?

d) Additional comments and suggestions regarding UW-ACE:

5. E-classroom and AV Tech Support

a) Currently I/We use the following E-classroom and AV tech support (eg. installation of equipment/classrooms, emergency assistance, maintenance, training). List all that apply:

  Yes No Not Applicable

b) Have these services and supports suited your needs?

c) Are there additional technical support services that you would like to see made available from ITMS?

d) Additional comments and suggestions regarding ITMS E-classroom and AV tech support:

6. Videoconferencing and Webcasting

a) Currently I/We use the following types of live media production services (eg. webcasts, videoconferences). List all that apply:

  Yes No Not Applicable

b) Have these services and supports suited your needs?

c) Are there additional videoconferencing and webcasting services that you would like to see made available from ITMS?

d) Additional comments and suggestions regarding ITMS videoconferencing and webcasting support:

7. Event Support

a) Currently I/We use the following types of event support services (eg. media production, technical support). List all that apply:

  Yes No Not Applicable

b) Have these services and supports suited your needs?

c) Are there additional event support services that you would like to see made available from ITMS?

d) Additional comments and suggestions regarding ITMS videoconferencing and webcasting support:

8. Student Operators

a) Currently I/We use student operators (eg. media production, projectionists). List all that apply:

  Yes No Not Applicable

b) Have these services and supports suited your needs?

c) Are there additional student operator services that you would like to see made available from ITMS?

d) Additional comments and suggestions regarding ITMS student operators:

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Thank you very much.